Privacy Policy

1. Information We Collect

We collect information you provide directly when making a booking or contacting us, including:

• Contact information — name, email address, phone number

• Booking details — tour dates, group size, special requests

• Payment information — processed securely through our payment provider; we do not store full card details

• Communication preferences — including SMS opt-in consent

We may also collect certain technical information automatically when you visit our website, such as browser type, IP address, and pages visited, through standard web analytics tools.

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2. How We Use Your Information

We use the information we collect to:

• Confirm and manage your tour bookings

• Send booking confirmations, reminders, and updates (including SMS if opted in)

• Respond to your inquiries and provide customer support

• Improve our tours and services based on guest feedback

• Comply with applicable laws and regulations

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3. SMS Data

If you opt in to our SMS program, your mobile number is used solely to send booking-related text messages as described in our Mobile Terms of Service. We do not share your mobile number with third-party marketers. Standard SMS opt-in data is not shared with any third parties for marketing purposes. 

(Auto Attendant Message)

"We also offer text alerts about your bookings. Message and data rates may apply. Reply HELP for help or STOP to opt out. Visit welcomeanchorage.com for our Mobile Terms and Privacy. Please reply ‘yes’ or ‘no’ if you would like to receive these texts.”

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4. How We Share Your Information

We do not sell, rent, or trade your personal information. We may share information only in limited circumstances:

• Service providers — trusted partners who assist in operating our booking system, payment processing, or communication platforms, under strict confidentiality agreements

• Legal requirements — when required by law, court order, or government authority

• Business transfers — in the event of a merger or acquisition, your information may transfer to the successor entity

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5. Data Retention

We retain your personal information for as long as necessary to provide our services, comply with legal obligations, and resolve any disputes. Booking records are typically retained for a minimum of three (3) years for accounting and tax purposes.

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6. Your Rights & Choices

You have the right to:

• Request access to the personal information we hold about you

• Request correction of inaccurate information

• Request deletion of your personal information (subject to legal obligations)

• Opt out of SMS communications at any time by replying STOP

• Opt out of email communications by following the unsubscribe instructions in any email

To exercise these rights, contact us using the details below.

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7. Cookies & Analytics

Our website may use cookies and similar technologies to improve your browsing experience and understand how visitors use our site. You can control cookie settings through your browser preferences. Disabling cookies may affect certain website functionality.

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8. Children's Privacy

Our services are not directed to children under the age of 13. We do not knowingly collect personal information from children. If you believe we have inadvertently collected such information, please contact us immediately.

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9. Security

We implement industry-standard security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet is 100% secure.

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10. Changes to This Policy

We may update this Privacy Policy periodically. The effective date at the top of this page will reflect the most recent revision. Continued use of our services after changes are posted constitutes acceptance of the updated policy.